Join The Lune Club
CUSTOMER SERVICES
ORDER INFORMATION
Orders may be placed on our website 24 hours a day, 7 days a week.
We accept payment by the following cards: American Express, Visa, Mastercard, Switch/Maestro and JCB.
Yes, our website is certified Level 1 PCI DDS compliant. We use SSL technology with a secure server so that personal information that you enter is sent in an encrypted form which is not readable by third parties. You are able to recognise your entry into our secure area by the change of ‘http’ to ‘https’ within the address bar.
Website payment is taken in the online checkout process at the time you confirm your order, subject to card approval. We do try to maintain accurate stock records on our website; however should an item you ordered be out of stock a customer services representative will contact you as soon as possible.
We take great pleasure in offering a gift service with complimentary gift wrapping. Please request this in the online checkout or at the time you place your order. Gift messages may be included with your order, however messages are restricted to a maximum of 110 characters. Please note that unfortunately we are unable to offer a gift wrapping service on sale products.
DELIVERY INFORMATION
We are able to send products to most countries, however due to certain custom regulations beyond our control there may be some restrictions with regards to goods containing alcohol. This includes Eau de Parfum and Eau de Toilette, Please note that our 30ml Eau de Toilettes are exempt from delivery restrictions.
We accept payment by the following cards: American Express, Visa, Mastercard, Switch/Maestro and JCB.
Yes, our website is certified Level 1 PCI DDS compliant. We use SSL technology with a secure server so that personal information that you enter is sent in an encrypted form which is not readable by third parties. You are able to recognise your entry into our secure area by the change of ‘http’ to ‘https’ within the address bar.
Website payment is taken in the online checkout process at the time you confirm your order, subject to card approval. We do try to maintain accurate stock records on our website; however should an item you ordered be out of stock a customer services representative will contact you as soon as possible. Telephone/Post Payment is taken at the time the order is processed prior to despatch.
We take great pleasure in offering a gift service with complimentary gift wrapping. Please request this in the online checkout or at the time you place your order. Gift messages may be included with your order, however messages are restricted to a maximum of 110 characters. Please note that unfortunately we are unable to offer a gift wrapping service on sale products.
FRAGRANCE INFORMATION
We are able to send products to most countries, however due to certain custom regulations beyond our control there may be some restrictions with regards to goods containing alcohol. This includes Eau de Parfum, Eau de Toilette, Aftershave, Mouthwash and Room Fragrance. Please note that our 30ml Eau de Toilettes are exempt from delivery restrictions.
We accept payment by the following cards: American Express, Visa, Mastercard, Switch/Maestro and JCB. We are also pleased to accept personal cheques drawn on a UK bank account and in pounds sterling only. Please make cheques payable to J Floris Ltd. – this option is available for telephone orders.
Yes, our website is certified Level 1 PCI DDS compliant. We use SSL technology with a secure server so that personal information that you enter is sent in an encrypted form which is not readable by third parties. You are able to recognise your entry into our secure area by the change of ‘http’ to ‘https’ within the address bar.
Website payment is taken in the online checkout process at the time you confirm your order, subject to card approval. We do try to maintain accurate stock records on our website; however should an item you ordered be out of stock a customer services representative will contact you as soon as possible. Telephone/Post Payment is taken at the time the order is processed prior to despatch.
We take great pleasure in offering a gift service with complimentary gift wrapping. Please request this in the online checkout or at the time you place your order. Gift messages may be included with your order, however messages are restricted to a maximum of 110 characters. Please note that unfortunately we are unable to offer a gift wrapping service on sale products.
PRODUCT INFORMATION
We are able to send products to most countries, however due to certain custom regulations beyond our control there may be some restrictions with regards to goods containing alcohol. This includes Eau de Parfum, Eau de Toilette, Aftershave, Mouthwash and Room Fragrance. Please note that our 30ml Eau de Toilettes are exempt from delivery restrictions.
We accept payment by the following cards: American Express, Visa, Mastercard, Switch/Maestro and JCB.
Yes, our website is certified Level 1 PCI DDS compliant. We use SSL technology with a secure server so that personal information that you enter is sent in an encrypted form which is not readable by third parties. You are able to recognise your entry into our secure area by the change of ‘http’ to ‘https’ within the address bar.
Website payment is taken in the online checkout process at the time you confirm your order, subject to card approval. We do try to maintain accurate stock records on our website; however should an item you ordered be out of stock a customer services representative will contact you as soon as possible.
We take great pleasure in offering a gift service with complimentary gift wrapping. Please request this in the online checkout or at the time you place your order. Gift messages may be included with your order, however messages are restricted to a maximum of 110 characters. Please note that unfortunately we are unable to offer a gift wrapping service on sale products.